TruAcres

TruAcres

Privacy Policy

This policy explains the information TruAcres uses to operate accounts, listings, search, inquiries, payments, CRM workflows, and marketplace safety.

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Information we collect

TruAcres collects account, listing, enquiry, CRM, saved-search, device, support, payment, and compliance records needed to run the marketplace.

  • Name, email, phone, role, agency, and account status
  • Property listing data, media, verification, and moderation records
  • Search, saved property, enquiry, site-visit, and support activity

How information is used

Data is used for account access, listing management, buyer enquiries, agency CRM follow-up, verification, fraud prevention, search relevance, analytics, payments, and support.

  • Share enquiry or download requests with the relevant seller or agency
  • Show relevant properties and market pages
  • Improve trust, safety, duplicate detection, and marketplace operations

Consent and privacy requests

TruAcres records versioned consent for enquiry, download, CRM, marketing, analytics, and saved-search alert purposes. Users can submit access, portability, correction, erasure, objection, grievance, or consent-withdrawal requests through the privacy request workflow.

  • Submit requests from the privacy request page
  • Identity or authority verification may be required before fulfillment
  • Exports and erasure dry-runs are reviewed by authorized platform operators

Retention and market compliance

Retention and transfer reviews follow the documented market compliance matrix for India, the UK, Singapore, Malaysia, and the UAE. Some legal, fraud, tax, payment, security, and audit records may need to be retained or minimized instead of hard-deleted.

  • Retention schedules are tracked in compliance runbooks
  • Data export and erasure requests produce review manifests
  • Sensitive credentials, tokens, and provider secrets are excluded from exports