TruAcres

User Guide

How to use TruAcres confidently

A practical guide for buyers, renters, individual property owners, agents, agencies, builders, and developers using TruAcres to search, list, enquire, and manage property activity.

Search propertiesPost property

Buyers and renters

Search properties, compare listings, save favourites, enquire on WhatsApp or web forms, and track shortlisted homes.

Countries and search

Choose India, the United States, UAE, UK, Singapore, or Malaysia, then search with local suggestions, curated SEO pages, and local pricing.

Individual owners

Create an owner account, post a property, keep availability current, renew listings, and mark a property sold or rented.

Agents and agencies

Create an agency account, choose an operating market, then manage inventory, CRM work, team members, tours, billing, and analytics.

Builders and developers

Publish projects, add RERA and builder details, upload rich media, and manage project-level enquiries.

Common actions

The main actions users repeat most

Contact support
Choose market
  1. 1Open site
  2. 2Confirm country
  3. 3Switch if needed
  4. 4Search locally
Search property
  1. 1Choose market
  2. 2Set city and filters
  3. 3Open listing
  4. 4Save or enquire
Post listing
  1. 1Create listing
  2. 2Add clean data
  3. 3Upload media
  4. 4Submit for review
Plan visit
  1. 1Shortlist
  2. 2Enquire
  3. 3Confirm availability
  4. 4Schedule visit
Follow up
  1. 1Open Today queue
  2. 2Call or note
  3. 3Set reminder
  4. 4Close or archive

1. Getting started

TruAcres is organized by country so property searches match local cities, prices, currencies, and seller options. You can always change country from the header or footer.

  • Use the header country selector when you want to browse another market; the choice is saved for your next visit.
  • Current supported markets are India, United States, United Arab Emirates, United Kingdom, Singapore, and Malaysia.
  • Use the footer market links if you are already near the bottom of a public page.
  • When contacting support, partnership, or advertising teams, choose the country or Global scope so the request lands in the right queue.
  • Use Search to find homes, rentals, plots, commercial spaces, projects, and 3D tour listings.
  • Start typing a city, locality, project, society, or builder name and choose the right suggestion from the dropdown. India, UAE, Malaysia, and Singapore include canonical reference coverage. An exact city appears first, followed by its localities, with live-listing areas ranked ahead of areas showing 0 listings.
  • When searching or posting in the UAE, choose United Arab Emirates first, then select the emirate, city, and the most precise available locality. A city-only selection remains available when no verified locality applies.
  • Select more than one suggestion when you want to search across multiple cities, localities, or projects.
  • Use Login or Register only when you need to save, enquire, post, or manage listings.
  • Login, registration, and support forms may run Google reCAPTCHA Enterprise in the background. If sign-in protection is temporarily unavailable, wait briefly and retry once; the form will not submit without a confirmed protection configuration.
  • Choose Buyer / renter, Owner / seller, or Agency / agent during registration so TruAcres opens the right workspace.
  • Verify your email after signup so account actions, alerts, invites, and password recovery can reach you reliably.
  • Keep your phone number accurate so enquiries, visit coordination, and WhatsApp conversations are routed correctly.

2. Guide for buyers and renters

Buyers and renters can browse public listings without an account, but signing in gives access to saved properties, enquiry tracking, and My searches.

  • Open Search and choose Buy or Rent based on your requirement.
  • Use the search tabs for Buy, Rent, New Launch, Commercial, Plots/Land, or Projects so filters and suggestions match your intent.
  • Use autocomplete chips to combine locations or projects, for example one city plus two localities. Multi-word names such as New Delhi, Abu Dhabi, and Kuala Lumpur can be typed with spaces.
  • Filter by country, city, locality, property type, price, bedrooms, bathrooms, area, furnishing, parking, possession, and verified listing status.
  • Open a property detail page to review photos, price, address context, map location, floor plan, video, 3D tour, amenities, and seller details.
  • Use WhatsApp enquiry when available for faster contact, or use the web enquiry form when you want a structured response.
  • Save properties you want to compare later from the listing card or property detail page.
  • Create saved searches and choose alert preferences when you want TruAcres to notify you about matching listings.
  • Use daily or weekly digest preferences when you prefer fewer saved-search emails.
  • Use My searches to manage saved properties, saved searches, alerts, private notes, recommendations, compare items, visits, and recent activity.
  • Add private notes from My searches or property detail pages when you want to remember pros, concerns, documents, or visit feedback.
  • Use Compare to review shortlisted properties side by side on desktop or in a stacked mobile layout.
  • Request, reschedule, or cancel visits from My searches or property detail pages and keep an eye on the current visit status.
  • Check listing status before visiting: active, sold, rented, expired, or under review listings may not be available.

3. Guide for individual property owners

Individual owners can list their own property without creating an agency workspace. Use the owner flow when you are selling or renting a property directly.

  • Register as an owner or sign in with your existing owner account.
  • Choose Post property and select the correct purpose: sale, rent, lease, or commercial requirement.
  • Use dropdowns for property category, property type, area unit, furnishing, facing, possession, and other structured fields to keep the listing searchable.
  • Enter numeric fields as numbers only: price, area, bedrooms, bathrooms, floor, total floors, maintenance, brokerage, and parking count.
  • Move through Basics, Location, Details, Photos, and Review. The first valid step creates the draft and later changes save automatically; Save now remains available when you want explicit confirmation.
  • Save an incomplete draft whenever you need to pause. Missing location or media will not block draft saving, and any invalid field is shown in an error summary instead of failing silently.
  • Use the map when available so buyers can understand the area and nearby context. Latitude and longitude are optional advanced fields; canonical city or locality coordinates may remain approximate until a property pin is confirmed.
  • Choose a canonical city from the searchable selector. If the locality is not listed, type its name, choose the unlisted-locality option, and place the map pin; the locality is retained for Super Admin review instead of being mapped silently.
  • Upload at least one property image and choose a cover image before submitting for review. Floor plans, 360 panoramas, approved YouTube video links, and 3D tours can be added when available.
  • Use the review blocker list to finish price, country/state, canonical city, locality, exact map pin, image, and cover-image requirements. Your entered data remains in the draft while you fix them.
  • Watch plan limits for images, floor plans, 360 panoramas, video links, file size, and total storage before adding heavy media.
  • Renew your listing before expiry if the property is still available.
  • Mark the listing as sold, rented, or unavailable as soon as the deal closes.

4. Guide for agents and agencies

Agency owners can self-sign up and land in an agency workspace immediately. Agency users can manage listings, leads, CRM work, team members, plans, billing, duplicates, visits, 3D tours, floor plans, and listing performance from the agency dashboard.

  • Use Create agency account or choose Agency / agent on Register when you are opening a new agency workspace.
  • Enter the agency name and operating market during signup. The selected market becomes the agency's default approved market.
  • After signup, continue through email verification and then open Dashboard to manage the new agency workspace.
  • Use Invite only when an existing agency team member has sent you an invite link.
  • Use the dashboard activation panel to track market approval, approved listings, listing quality, lead contact, completed follow-ups, team ownership, and visit handling.
  • Use Listings to create, edit, renew, expire, mark sold or rented, and monitor quality score.
  • When posting a property, choose the city first and then pick the locality from the suggestions. Locality options cover every city we operate in, so select the closest official area name instead of typing a new one.
  • Use listing-quality action checklists to fix missing cover photos, brochures, floor plans, location details, RERA data, price, descriptions, and rich property fields before spending on promotion.
  • Use Leads and CRM to assign enquiries, follow up, track pipeline status, and avoid losing buyer conversations.
  • Start from the Today work queue to handle fresh leads, overdue follow-ups, upcoming visits, missed visits, stale negotiation leads, and high-intent buyer signals.
  • Use the CRM board to move leads through New, Contacted, Interested, Visit Scheduled, Visit Completed, Negotiating, Won, Lost, Spam, and Cold stages.
  • Open a lead timeline to review buyer profile, enquiry history, notes, calls, WhatsApp or email activity, visits, reminders, stage changes, and assigned agent context.
  • Pin the most important agency note on a lead and use note templates for common outcomes such as callback, price objection, document request, interested, or not reachable.
  • When logging a call, record outcome and duration, then create the next follow-up from the same workflow when needed.
  • Use saved CRM views such as My Leads, Unassigned, Today's Visits, Overdue Follow-ups, Hot Leads, Negotiating, and Lost This Month for daily work.
  • Complete, snooze, reassign, reprioritize, or cancel reminders so the team queue stays current.
  • Use bulk actions to assign leads, change stages, schedule reminders, mark lost with a reason, or archive stale records when your role allows it.
  • Use the site-visits dashboard to confirm, reschedule, complete, or mark no-show visits, export calendar files, update reminder preferences, and create follow-up context after completed or missed visits.
  • Use Integrations and Automation in CRM to review provider readiness and suggested next actions from buyer-intent signals. Suggestions are advisory and do not move stages automatically.
  • Use Analytics and Rollout in CRM to monitor checklist completion, response time, follow-up completion, visit no-show rate, listing-quality conversion bands, and rollout readiness.
  • Use CSV export only from authorized CRM views. Exported lead files follow the product export contract and should be handled as personal data.
  • Use Team to invite agents and define responsibility for listing operations and enquiry handling.
  • Use Duplicates to review similar listings and avoid showing the same property multiple times with conflicting prices.
  • Use the upload queue to track each media file, change category, retry failed steps, remove files, choose a cover image, and reorder media after upload.
  • Use 3D & Floor Plans to add external tours, panorama rooms, hotspots, interactive floor plans, and AI-assisted suggestions.
  • Use Billing to track plan usage, media quotas, premium listing limits, and immersive media availability.

5. Guide for builders and developers

Builders and developers should keep project, society, builder, RERA, possession, inventory, and media data complete so buyers can evaluate a project confidently.

  • Add project name, society name, builder name, RERA ID, possession stage, available units, and layout details.
  • Use the recommended project and property-type fields so buyers can find and compare the project more easily.
  • Upload floor plans, brochures, location context, construction status photos, YouTube video links, 360 panoramas, and 3D tours where available.
  • Keep price, area, unit availability, and possession timelines updated.
  • Use enquiries and CRM tools to route buyers to the right sales contact.

6. Listing quality checklist

Better listing quality improves buyer trust, search usefulness, duplicate detection, and ranking signals. Complete every important field before publishing.

  • Use the exact property type and category instead of writing custom labels.
  • Add carpet, built-up, super built-up, or plot area with the correct canonical area unit.
  • Add clear photos, a floor plan, map pin, possession details, furnishing, parking, floor details, age, facing, maintenance, brokerage, and RERA details where relevant.
  • Agency listing cards show a checklist with blockers, expected impact, and Fix now links so teams can act on the highest-value missing data first.
  • Add YouTube video links, 3D tours, 360 panoramas, and interactive floor plans for premium listings where the active plan allows them.
  • Review duplicate warnings before publishing if the system finds similar properties.
  • A listing with no calculated trust result is shown as Not yet rated, not as a zero score. Price-per-area labels state whether they use super built-up, built-up, carpet, or declared area.
  • Keep availability status accurate and delist expired properties when they are no longer valid.

7. Photos, videos, 3D tours, and floor plans

Media helps buyers understand a property faster. TruAcres supports standard photos, floor plans, approved YouTube video links, external 3D tour embeds, native 360 panorama tours, and interactive floor plans.

  • Use bright, clear, current photos of bedrooms, bathrooms, kitchen, living areas, exterior, amenities, and neighbourhood context.
  • Use YouTube watch, short, or embed links for property videos; hosted native video upload is not part of the default workflow unless a future plan enables it.
  • Paste approved external 3D tour links where supported, such as Matterport-style virtual tour links.
  • Upload 360 panorama images for room-by-room native tours. Recommended capture size is 4096x2048 with a required 2:1 equirectangular ratio.
  • Use one panorama per room and name rooms clearly, for example Living Room, Bedroom 1, or Kitchen.
  • Use steady tripod height, bright even lighting, and avoid people, mirrors, private documents, and sensitive information in every panorama.
  • Connect panorama rooms with hotspots so users can move through the property.
  • Upload a floor plan and place room markers that open matching panorama rooms.
  • Submit immersive and video media for review when approval is required before public display.

8. Enquiries, WhatsApp, and follow-up

TruAcres helps buyers and listing owners connect quickly while keeping enquiry details organized where possible.

  • Use WhatsApp when you need fast direct communication and the listing shows a WhatsApp contact.
  • Use web enquiry forms when you want your requirement recorded clearly for follow-up.
  • Agencies should assign leads, use the Today queue, update lead status, record calls or notes, and schedule follow-up reminders in CRM.
  • Mark visits completed or no-show after the appointment so the agency team can see the right follow-up task and outcome checklist.
  • Owners and agents should respond with current availability, expected price, visit options, and required documents.
  • Do not share sensitive financial documents until you have verified the other party and the property context.

9. Plans, billing, and premium features

Some listing capacity, premium visibility, immersive tours, and agency tools may depend on the active plan selected by the account or agency.

  • Review your active plan before creating high-volume listings or premium media.
  • Use Billing to check current package, usage limits, media quotas, renewal status, invoices, and payments.
  • Premium listings may receive stronger placement when they also maintain high data quality and verification status.
  • 3D tours and verified immersive media may be included in higher plans or paid upgrades.

10. Safety and verification

TruAcres improves listing quality and verification signals, but users should still perform their own checks before making financial commitments.

  • Verify ownership documents, RERA registration where applicable, price, taxes, dues, society rules, and legal status.
  • Verify your account email and keep recovery details current before sharing or receiving important documents.
  • Visit the property or use a trusted representative before final decisions.
  • Avoid paying token money or deposits without documented proof and proper receipts.
  • Report suspicious listings, duplicate listings, incorrect prices, fake media, or unavailable properties.
  • Use verified listings and complete profiles as stronger trust signals, not as a replacement for due diligence.

11. Common actions

Most routine tasks can be completed from search, property detail pages, or the relevant user workspace.

  • Search property: open Search, choose filters, and review matching listings.
  • Change country: use the header or footer country selector and continue on that country's homepage.
  • Save property: sign in and select the save action on a listing or detail page.
  • Post property: register as Owner / seller for direct listings or Agency / agent for a workspace, complete the listing form, add media, and submit.
  • Create agency workspace: open Create agency account, enter agency name, select operating market, verify email, and continue to Dashboard.
  • Edit listing: open your workspace, select Listings, choose the listing, update details, and save.
  • Renew listing: open Listings and renew before or after expiry if the property is still available.
  • Mark sold or rented: open the listing status controls and update availability immediately after closure.
  • Manage enquiries: open Leads or My searches and review current conversations and follow-up status.

12. Troubleshooting

If something does not look right, first confirm your account, market, filters, and listing status. Most issues come from an inactive market, expired listing, incomplete location, or missing required data.

  • Cannot find a listing: check market, city, filters, listing status, expiry, and approval status.
  • Wrong country opens: use the country selector and choose the correct market; TruAcres remembers that preference for future visits.
  • Verification email missing: check spam, confirm the email address, and use the resend action from the verification prompt.
  • Google sign-in missing: the option appears only when the site operator has completed the Google provider configuration. Use email and password when it is unavailable.
  • Login protection unavailable: wait briefly, refresh once, and retry. Repeated submission will not bypass the protection check; contact support if the message continues.
  • Search suggestions look wrong: check that you are on the correct country page and remove old chips before searching again.
  • Locality missing while posting: confirm the city is selected first, then search the locality box again. If your area is still absent, choose the nearest listed locality and add the exact address; report the missing name to support so it can be added.
  • Map does not load: confirm the address/map pin was selected and try refreshing the page.
  • Photos, videos, or tours do not appear: confirm upload completion, file type, plan quota, moderation status, and media approval.
  • Enquiry not received: confirm email, phone, WhatsApp number, spam folder, and workspace lead assignment.
  • Payment or plan issue: check Billing first, then contact support with invoice or payment reference.
  • Still blocked: contact support and include your account email, listing title, city, and a screenshot of the issue.

Need help using TruAcres?

Contact support with your account email, country, listing title, city, and a short description of the issue so the team can respond faster.

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