TruAcres

Refund Policy

This policy outlines the intended handling of refunds for TruAcres paid plans, premium listings, and marketplace services.

Paid services

Paid packages may include listing limits, premium placement, lead tools, 3D tour features, agency tools, or other services defined at checkout.

Plan inclusions may differ by market
Taxes and payment provider fees may apply
Service activation may affect refund eligibility

Refund review

Refund requests may be reviewed based on payment status, activation status, service usage, accidental duplicate payment, technical failure, or marketplace policy.

Contact support@truacres.com
Include receipt and account email
Approved refunds are returned through the original payment channel where possible

Non-refundable cases

Completed services, consumed credits, policy violations, or intentionally misleading listings may be ineligible for refund unless required by applicable law.

Market-specific consumer laws may apply
Promotional packages may have special terms
Final production policy should be reviewed before launch